In busy airports, keeping the baggage moving and delivered to the right place at the right time is both a challenge and a critical factor in passenger satisfaction. Triangle Services is responsible for transporting passengers‘ baggage between the numerous unit terminal facilities at JFK Airport in New York.
“We run three consecutive shifts transporting interline baggage,” says Mike Philbin, Manager, JFK Interline Baggage Operations for Triangle Services. “During peak periods, we have 17 drivers picking up and delivering as many as 5,200 bags per day. The biggest challenge is that we have only 20 minutes to get those bags to their destination once they have been sorted by each terminal operator‘s ground staff.”
Triangle uses MOTOTRBO digital two-way radios, StreetTrek Explorer GPS software and a StreetTrek Location and Messaging Server to deliver flawless customer service. Benefits include:
Triangle dispatchers use the StreetTrek GPS application to keep track of each truck in real-time and immediately re-route it to another destination as needed. “Sometimes we experience choke points where one terminal is getting hit with more volume,” says Philbin. “When that happens, we can immediately contact our other drivers in the vicinity and redirect them to that site.”
With flexible call options, the centralized dispatch center can immediately send out emergency alerts to all drivers simultaneously. The GPS feature also allows them to track the driver‘s location and send help when needed.
With analog radios, transmission begins to degrade as it reaches the edge of the coverage area. Error-correction technology in MOTOTRBO digital radios enables clear audio and data transmissions all the way out to the edge.